Customer Service Assistant - Singapore - MiRXES Pte Ltd.

MiRXES Pte Ltd.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Customer Service Assistant (6 months)

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China.

We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services.

Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing.

Our vision is to be the world's leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Job Location
:
Matrix

Job summary

Roles and Responsibilities

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
Assist customers with product or servicerelated questions, issues, and requests.
Provide accurate and detailed information about our products or services.
Resolve customer concerns and complaints effectively, aiming for firstcontact resolution.
Escalate complex issues to appropriate teams or supervisors when necessary.
Contribute to a positive customer experience and build lasting customer relationships.
Adhere to company guidelines and service standards.
Handle ad hoc duties as required

Desired Skills and Competencies

Minimum O' Level education or equivalent and additional education customer service training is a plus.
Excellent verbal and written communication skills in English.
Proven experience in a customer service or related role, demonstrating strong communication skills. Empathetic and patient demeanor when dealing with customer inquiries and concerns.
Ability to work independently and efficiently.
Strong problemsolving skills and a proactive approach to customer issues.

Able to multitask