Bank Client Services, Senior Associate/assistant - Singapore - SEARCH ALLY PTE. LTD.

SEARCH ALLY PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

**RESPONSIBILITIES: 1) Customer Service

A point of contact to provide end to end (E2E) customer service
Handle customer problem and job service
Tracking and follow up customers' queries

2) Provide consultation to customers on bank's products/services' specifications and assist customers on banking transactions such as:

Account Opening Operation
Account Closure
Assist Fixed Deposit interests rate fixing
Support and assist business units/support team on transaction processing, tracking, control, inquiry, advices, Fax transaction (Codefax), mailing handling, etc.
Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).

3) System Maintenance

Maintain and record customer service details and follow up matters in customer service system (I-Call).

4) Policy, Procedure & Working Manual

To update and maintain team's policy, procedure & working manual whenever needed.

5) Report

Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports

REQUIREMENTS:

Diploma / Degree Holder with minimum 5 years of relevant operational banking experience.
Experience as an ARM or relationship office (supporting RM) in retail or corporate banking segment.

SEARCH ALLY PTE LTD | [EA License Number] 18C9289 | [Registration Number] R1551292

Under the revised Employment Agencies License Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above.

PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.