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- Oversee the CCIB wide CRM implementation for MS Dynamics product globally.
- Manage delivery team to develop and implement quality software for CRM requirements.
- Oversee the development of Proof-of-Concept / solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
- Assist SCB Architecture team and provide solution design for onshore and offshore teams.
- Propose and review solutions for Microsoft Dynamics 365 (Sales and Marketing) and Power Platform.
- Review and assist in solution on Dynamics Security Model and configuring specific to client needs.
- Review the practice on Dynamics integration patterns and Hybrid deployment patterns (Dynamics SaaS online, Dynamics on-prem).
- Review and assists in estimating infra capacity based on the NFR.
- Feasibility study, tools identification and completing the PoCs when required.
- Collaborate with Business stakeholders and Developments leads in the team in identifying and developing common components.
- Define/Identify Best practises, patterns / anti-patterns, development guidelines.
- Improve code quality statistics, participate / drive code reviews and continuously reduce technical debt.
- Specifying the common and core services use cases.
- Review and assist in CI / CD pipeline for MS Dynamics solutions and data deployment using ADO or Command-line utilities Support development teams in resolving critical issues / bottlenecks in code / configuration / customisation.
- Building partnerships and working collaboratively with others to meet shared objectives.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
- Bachelor's degree in Computer Science, engineering, or equivalent discipline, they must have relevant experience fulfilling responsibilities of the position.
- 15+ years of IT experience and proven credentials of delivering in world class engineering teams on Microsoft products like MS Dynamics and Power Platform.
- Must be a confident self-starter with ability to collaborate and devise solutions and oversee the implementations. Relevant industry certifications are an added plus.
- Ability to learn and adapt to new technologies and frameworks is required.
- 15+ years of experience in technology delivery with 10+ years of experience as a Solution and Delivery role implementing Dynamics 365
- Proven design and architecture experience in a large complex organization, including stakeholder management
- Experience in large implementation of Microsoft Dynamics 365 projects (Sales and Marketing) and DevOps principles
- Must understand the deep functionality / features of Microsoft CRM Modules
- Hands-on experience on Microsoft Dynamics CRM Sales and Marketing, Power Platform, Power App Maker, Common Data Service
- Strong Experience on Power Automate and Power BI
- Exhibit hands-on on various NFRs - Non-Functional Requirements implementation
- Experience in SQL Server Integration Services (SSIS), WEB API (C #), PCF control and TypeScript
- DevOps Tools and CI / CD Processes - ADO, Jira, Bit Bucket, etc
Software and Applications Manager - Singapur, Singapore - Standard Chartered Bank
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