Associate, Client Services - Singapore - FP Global

    FP Global
    FP Global Singapore

    2 weeks ago

    Default job background
    Full time
    Description

    Job Scope

    • Be the go-to person for managing and resolving customer issues in a fast-paced, technology-driven environment.
    • Work closely with Relationship Managers in cultivating and expanding professional relationships.
    • Take charge of customer inquiries and design suitable solutions
    • Develop and deliver bespoke training sessions for customers on our online portal and trade lifecycle.
    • Organize and lead in-house training and regular service review sessions.
    • Venture out to meet customers solo or alongside Relationship Managers across the region
    • Foster and maintain top-notch relationships with both current and potential customers
    • Pinpoint the needs of prospective clients in areas of settlement and custody, and team up with Relationship Managers to devise effective solutions.
    • Collaborate with Relationship Managers to deepen existing relationships and craft compelling sales pitches
    • Stay ahead of the curve with the latest product and technical advancements
    • Assist with team-oriented tasks such as document handling, agreement drafting, event organization, and the arrangement of corporate gifts.

    What we're looking for:

    • Minimum 5 years of relevant banking experience, with a special emphasis on securities or relationship management.
    • A university degree in Business, Finance, Economics, or a related field
    • A service-oriented mindset, with a focus on the customer.
    • Exceptional communication, interpersonal, and presentation skills
    • An individual who is responsible, dedicated, detail-oriented, highly organized, and capable of working independently.
    • Ability to withstand pressure and meet stringent deadlines
    • Confidence, professional grooming, and excellent command over spoken and written English.
    • Proficiency in Microsoft Office Suite: Outlook, Word, Excel, and Powerpoint.

    To apply, please submit your resume to highlighting your relevant experience and why you are interested in this position.

    **** All information will be treated with the strictest confidence. We regret to inform you that only short-listed applicants would be notified. Thank you for your understanding ****