Customer Service Executive - Singapore - EPOS PTE. LTD.

EPOS PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

Maintain high levels of customer satisfaction at all times
Provide product training for new clients
Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
Manage and resolve customer complaints and feedback
First contact resolution of all cases handled
Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
Portray a positive and helpful attitude to external and internal customers
Provide ideas to improve customer experience

Working hours :

Monday - Friday 9am to 6pm

Benefits:

Full training and guidance for candidates
Skills Development Program
Acquire both technical and soft skills that will ensure long-term career stability and personal growth
Advancement based on performance instead of seniority
Good career advancement
Monthly incentives/bonuses up to $500 based on performance
Dynamic and friendly environment – Not for the dull and boring

Requirements:

Minimum 2 years experience in customer service.
Excellent communication skills
Display a positive attitude towards learning
Training will be provided, technical knowledge is not required
Ability to learn and acquire product knowledge: good attitude and hardworking
Shows initiative and is proactive
Detail oriented, honors deadlines, keeps promises, and maintains service standards
Friendly, cares about customers, able to handle stress
Able to talk to customers with confidence, civility and tact
Skill: Ms Office, Email, Messaging apps

Tell employers what skills you have

Product Knowledge
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Soft Skills
MS Office
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Ability To Learn

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