- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- Relevant background preferably in logistics, supply chain management, business administration, or a related field.
- 2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply
- Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
- Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
- Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.
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Customer Care Specialist
1 week ago
Overview · The Customer Care Specialist is a high impact customer service position to support QSC's sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC's international partners around the regi ...
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Customer Care Specialist
1 week ago
Key Responsibilities: · - Under supervision, works on assigned functional tasks · - Provides support in an efficient and structured manner and handles specified tasks to enable the func-tion to operate smoothly · - Participates in the completion of specific tasks as part of a tea ...
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Fabric Care, HS&E Specialist
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Description · Overview of the role · The HS&E Specialist is responsible for performing work to ensure the Health and Safety of employees working in the Plant, as well as contractors and visitors. The person will have to ensure no systematic safety gap for the safety systems und ...
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DBS Bank Singapur, SingaporeBusiness Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the ...
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Job Description · As a Staff Nurse, you will: · join a team of well-trained professional staff to administer personalised and quality person-centred care in specialist clinics. · provide professional nursing care, educate patients and their family and perform related duties as r ...
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Job Description · As an Enrolled Nurse, you will: · join a team of well-trained professional staff to administer personalized and quality person-centered care in specialist clinics. · provide professional nursing care, educate patients and their family and perform related duties ...
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Resident Physician
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Job Description · Khoo Teck Puat Hospital (KTPH) is a -bed general and acute care hospital that serves more than , people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to pr ...
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Associate Consultant
3 days ago
Khoo Teck Puat Hospital (KTPH) is a 795-bed general and acute care hospital that serves more than 550,000 people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to provide care ...
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Resident Physician
4 days ago
Khoo Teck Puat Hospital (KTPH) is a 795-bed general and acute care hospital that serves more than 550,000 people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to provide care ...
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Infectious Diseases Specialist
2 days ago
Associate Consultant / Consultant / Senior Consultant · The Division of Infectious Diseases provides consultation on infectious disease related matter for both inpatient and outpatient services in Yishun Health. We are also actively involved in Infection Control and Antimicrobial ...
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Senior / Resident Physician (Urology)
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Job Description · Khoo Teck Puat Hospital (KTPH) is a -bed general and acute care hospital that serves more than , people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to pr ...
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Hospital Clinician
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Woodlands Health (WH) Singapur, Singapore Contract Full timeWe are looking for non-specialist doctors who are interested in broad-based and clinical-focused work at Departments of Medicine, ICU, Emergency Medicine, Anaesthesia, Surgery and Orthopaedic Surgery. · About the Hospital Clinician career scheme · The Hospital Clinician scheme i ...
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Associate Consultant
4 days ago
Job Description · Khoo Teck Puat Hospital (KTPH) is a -bed general and acute care hospital that serves more than , people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to pr ...
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Optometrist (5.5-day work week)
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The Role · Optometrists are responsible for performing eye examinations, advising on visual problems and providing primary vision care using specialist diagnostic equipment. Trained to recognize the various types of eye disease and determine the appropriate examinations to be pe ...
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Infectious Diseases Specialist
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Job Description · Associate Consultant / Consultant / Senior Consultant · The Division of Infectious Diseases provides consultation on infectious disease related matter for both inpatient and outpatient services in Yishun Health. We are also actively involved in Infection Contro ...
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Dermatologist
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Key accountabilities · Evaluate patients' skin condition · Monitor the effectiveness of skin treatments · Analyze all information regarding skin health conditions · Conduct non-intrusive medical surgeries · Educate patients on preventive skin care · Manage overall care of patien ...
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Trainer/Presenter (Part-Time) - Night Safari
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Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. · Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a uni ...
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Senior / Resident Physician (Urology)
6 days ago
Khoo Teck Puat Hospital (KTPH) is a 795-bed general and acute care hospital that serves more than 550,000 people living in the northern sector of Singapore, KTPH combines medical expertise with high standards of personalized care, set within a healing environment, to provide care ...
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Senior/Mortgage Specialist, Group Consumer Financial Services - ( 240000LU ) Description · At OCBC, we do not just merely provide a working space. We create a culture that allows you to flourish. Across the Bank, our leaders encourage fresh ideas, reward continuous le ...
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Gastroenterologist
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Air Logistics Customer Care Specialist - Singapur, Singapore - Kuehne+Nagel
Description
JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer ExcellenceYour Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + featuresYour Responsibilities
Your Skills and Experiences
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