Manager - Product Support - Singapore - VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD.

VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD.

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Summary:

Handle product quality challenges in assigned products to ensure machine reliability and uptime.
Analyse data from different sources to identify product quality improvement areas and be a champion for quicker problem resolution.
Responsible for providing management inputs on key product quality concerns.

Job Content:

Roles:

Manager
Product Support (Excavators)

Main Tasks / Responsibilities / Authorities:

Obtain machine quality inputs through product specialists / Dealers / Customers / Market Areas to evaluate and prioritize escalation and resolution of issues.
Analyse statistical data from Warranty / Case Handling / Connectivity / DMS to ascertain quality trends and work on improvement areas.
Secure market support for key quality challenges through campaigns, special commitments and adhoc support activities.
Represent in global product uptime and quality meetings and secure buyin towards prioritizing improvement work on product issues.
Engage Market Areas / Dealers and provide product quality updates and followup on action items to address product challenges.
Provide Region technical support team with updates on product quality, drive field tests to support product improvement process and followup on parts return for Technical Material Analysis.
Drive successful new product introduction by providing early quality feedback in EWT/EWM meetings coordinated by global quality functions.
Carry out periodic product quality audits and escalate persisting quality concerns, plan and conduct Regional Technical Brush-Up, Secure product quality market communication through Bulletins, handle goodwill requests as per guidelines and followup on A&I cases.

Authorities:

Work within approved budgets and policy framework

Accountability

Ensure product quality improvement to enhance machine availability for customers
Implement service campaigns and drive completion
Key resource to provide product quality updates as needed

Key Skills:

Strong in networking and customer focused approach
Analytical, results driven and advocacy for continuous improvement
Leadership, collaboration, influencing and change management skills
Strong verbal and written communications skills

Forums:

1. External**:

Dealers and Customers within Region Asia
Suppliers

2. Internal**:

Region Asia Uptime & Parts functional teams
Product Support / Parts and Logistics / Uptime Services
Region Asia Productivity & Product Management functional teams
Product Management
Region Asia Market Areas Uptime & Parts teams
Uptime Service / Field Support
Global Technology Functional Teams
Uptime & Quality / Product Maintenance
Sales Asia Product Support Network
Asia / China / India product support teams

Required knowledge & experience:

1.

Education/Professional Qualifications required for the position:

Degree in Engineering or Equivalent academic qualification
Minimum 8~10 years of work experience in a related functional role
Minimum 5 years of work experience in handling CE equipment technical support or product quality management function.
Work experience in Excavator product line will be an added advantage

2. Additional Important Requirements**:

Relevant technical and product knowledge
Ability to perform effectively in a matrix work environment
Excellent team player with process and result driven approach
Strong analytical and problemsolving skills
Alignment with Volvo core values and philosophy
Strong verbal and written skills in English
Willingness for business travel as needed.

Geographical context in which knowledge is applied:Region Asia

Working Location:33 Joo Koon Circle, Singapore 629111

(Company transport will be provided at designated pick up point location)