Customer Care Executive - Singapore - LUXASIA

LUXASIA
LUXASIA
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Position Purpose:


  • Supporting the Logistics [Supply Chain] department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.

Description of Duties:


  • Process Sales order (SO) timely and accurately using various software/s.
  • Proactively ensure order processing and followup until the delivery.
  • Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department.
  • Engage customers by answering order and service questions; providing information about orders and potential services failures.
  • Prepares order or service reports by collecting and analyzing customer information.
  • Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Process staff purchase and complimentary goods.
  • Process credit/debit note for orders with price discrepancy.
  • Process return orders, follow up with operational related issues until closure.
  • Ensure continuity of service (inter department cross training and follow up)
  • Support improvement or enhancement projects assigned by Management.

Requirements:


Knowledge & Skills:


  • Proficient in Microsoft Office and ERP systems
  • Strong coordination and problem solving skills
  • Good interpersonal and communication
  • Good command of spoken and written English language
  • Strong numerical analysis capability
  • Able to work under pressure and within tight schedule
  • 2 years of relevant experience in customer service or order processing
  • Experienced in SAP is an added advantage

Benefits:


  • Flexi Benefit
  • Complimentary Goods
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