Senior Associate, Quality Management - Singapore - NTUC Health

NTUC Health

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents.

Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore.

We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home.

In addition, we run a chain of dental clinics and a family medicine clinic.

DESIGNATION :
Senior Associate, Quality Management

RESPONSIBILITIES
NTUC Health is one of the largest community health and eldercare providers in Singapore.

Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

At NTUC Health, we are committed to implementing and maintaining quality across our Active Ageing Centres.

The Quality Management Executive will work with the Quality Manager to raise awareness and to establish and maintain standards, operational procedures and documentations.

This role will conduct compliance checks to review and analyse the operation processes to ensure that the implemented controls and their outputs meet the requirements.

Additionally, the Senior Associate is expected to visit the different AACs under NTUC Health for the adoption of the standards and compliance review.

Design methodology for the review of compliance to AAC Operations Standard
Develop rollout implementation plans and materials
Conduct compliance checks through interviews, observations and reviews of documentation, to ensure quality management measures are in place, effective and sustainable
Work with Centres'In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
Compile, analyze data and findings and provide recommendations
Organize and conduct qualityrelated internal audits and coordinate external audits on AACs
Establish operational procedures to improve consistency and efficiency in day to day processes
Raise awareness on quality through various channels such as but not limited to organizing Quality Day events, issuance of quality newsletters or staff training
May require to perform additional duties as requested

QUALIFICATIONS

Degree / Diploma in a relevant discipline
Have a background in quality management and / or service excellence programmes
Proficient in Google Suite Applications
Keen interest in quality management in eldercare sector
Good written and verbal communication
Strong analytical and organizational skills
Good interpersonal skills
Detailoriented with strong organizational skills
Positive attitude and willingness to learn

OTHER INFORMATION

Additional & Advantageous Skills:

Experience in community healthcare or social service setting is helpful, but not essential
Has an interest/passion for working with seniors and people with diverse backgrounds and experience