Service Desk Support - Singapore - TELISTAR SOLUTIONS PTE. LTD.

TELISTAR SOLUTIONS PTE. LTD.
TELISTAR SOLUTIONS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description
Issue Incident ID to incident reporter

  • Perform first level problem isolation, troubleshooting, bypass, recovery and resolution
  • Escalate problems not resolved to appropriate 2nd level support parties
  • Track/monitor problem status and followup with resolving parties
  • Update resolved problems in the incident management system and inform the incident reporter
  • Analyse problem causes/trends and coordinate corrective/preventive actions
  • Generate monthly reports on trend and cause of problems
  • Coordinate the rectification of simple faults such as jammed printers, virus scanning and removal and reconfiguration of the workstation settings
  • Liaise with third party vendors for replacement parts/components and rectification of faults if the equipment is still under warranty or under maintenance
  • Log Service Requests and track till closure
  • Track and alert on SLA timelines and breach for incidents status and ageing
  • Document and maintain Service Desk administration guides and SOPs

Desired Skills & Expertise:


  • Minimum Diploma in IT related or Engineering discipline
  • 3 years of relevant experience in the related field
  • Good knowledge on Infrastructure/Networking/Servers/Cloud Technology ie AWS/Azure/M36
  • A serviceoriented mindset
  • Excellent communication skills
  • Selfmotivated and delivery focused
  • Must be able to prioritize and effective in proactive action
  • Ability to manage sensitive or confidential information
  • Able to demonstrate a high degree of flexibility including out of hours
  • Ability to work under pressure and to deadlines
  • Good interpersonal and teamwork skills
  • Have a passion for Customer Service
  • Must be a team player and work well with others
  • Highly driven with a positive attitude to learn and improve
  • Must be able to communicate with Chinese speaking customers in Mandarin. Knowledge of Mandarin and English is essential.
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ONLY SINGAPOREAN with relevant experience may apply.

Benefits:


  • Attractive salary package that includes Staff incentive package, leave entitlement and medical benefits.

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDF format with the following details:

  • Personal details
  • Reasons for Leaving (Past & Present Employment)
  • Last Drawn Salary
  • Expected Salary
  • Date of Availability
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