Customer Success Admin - Singapore - ZAURAC TECHNOLOGIES PTE. LTD.

ZAURAC TECHNOLOGIES PTE. LTD.
ZAURAC TECHNOLOGIES PTE. LTD.
Verified Company
Singapore

6 days ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Position Overview:


Responsibilities:


1.

Be a wizard behind our Customer Data & Access Management - helping our CSM (Customer Success Manager) achieve success:


  • Manage and own the data upkeep, maintenance process
  • Monitoring, logging, manually implementing system changes throughout our techstack
  • Spot improvement, retention trends, business opportunities for our Customer Success Team

2.


Customer Support & Onboarding:

  • Guide new customers through a seamless onboarding process.
  • Troubleshoot Customer Onboarding issues if they arise.
  • Be the superhero of customer inquiries no cape required.
  • Team up with our support squad to solve problems at warp speed.
  • Reply to customers faster than they can say "help"

3.


Product Knowledge and Feedback:

  • Know our products inside out you'll practically be a walking user manual.
  • Share customer insights with our tech wizards for constant improvement.

4.


Customer Renewals:

  • Monitor customer subscription renewals using Stripe and HubSpot, ensuring a high renewal rate.
  • Follow up with churned customers to gather feedback.

5.


Data Analysis:

  • Utilize various tools such as HubSpot, Metorik, Mixpanel to analyze customer data and trends.
  • Generate reports and insights to inform decisionmaking and strategy.

6.


Customer Advocacy:

  • Turn happy customers into our biggest fans think case studies, testimonials, and more

7.


Workshop Coordinator:

  • Oversee, plan and execute monthly Workshops (Ad-Hoc)
  • Customer facing liaison between Workshop Trainees and Instructors

Qualifications:


  • 12 years relevant experience, preferably as a Customer Success Support role in
    IT Edtech SaaS:
  • Familiarity with CRM tools such as HubSpot.
  • Positive vibes, killer communication skills, and a dash of problemsolving wizardry.
  • Ability to dance through challenges in a fastpaced environment.
  • Ready to learn new tools and tech we're all about growth
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