Director - Singapore - ST-AIRPORT SERVICES PTE LTD

Description

Responsibilities

· Plan and manage day-to-day operations such as daily fuel inventory, manpower, equipment and vehicles to meet operational taskings.

· Walk the ground to ensure that the standards on STARS's quality, environmental, occupational, health and safety are adhered to.

· Perform periodic Customer engagement sessions/meetings on operational, safety, quality, service-related matters.

· Formulate and vet monthly and safety incident reports.

· Plan and review training programme to ensure staff are trained to meet job requirements.

· Create a strong safety culture and conduct periodic review of safety work processes, risk assessment and work instructions.

· Perform the routine inspection in the depot facility physically for safety and fire hazards and initiate action to correct deficiencies if any.

· Conduct periodic staff engagements to manage staff-wellbeing, hygiene and work-related issues.

· Involve in company and authority audits and formulate audit reports and reviews.

· Plan for courses for staff development.

· Involve and drive innovation and technology projects.

· Maintain high degree of housekeeping in all STARS' operational sites so as to provide a conducive and safe working environment.

· Review the daily operations, stock control, loss /gain monitoring.

· Investigate operation errors, omissions, losses and report such matters to AGM.

· Involve in various safety and operation trainings, audits, toolbox meetings, conduct job risk hazard analysis for the smooth and safe operation of the depot facility.

· Ensure all the necessary work instructions, Standard operating procedures, training materials are updated and provide proper training (O-J-T) to all the operation staff.

· Act as an Emergency Coordinator at the airbase as per ERP during an emergency.

· Maintain overview on the serviceability status of STARS' facilities and equipment and to initiate necessary work services (in-house or external agencies).

· Co-ordinate with customer on maintenance activities and ad hoc project based on contract obligations and customer requirements.

· Prepare capital and operating departmental budget and carry out a monthly review and take necessary action for controlling the budget.

· Evaluate tenders based on operation requirement as and when required.

· Participate in tender by providing ops input.

· Participate in Continuous Improvement Project.

Contract Management

· Ensure that the obligations stipulated within the established contract are met.

· Oversee customer relations and to maintain close links with customers to ensure customer satisfaction.

· Handle customer complaints swiftly and effectively.

· Develop comprehensive strategies and solutions to tackle business challenges.

· Generate or vet monthly reports for both internal and external customers.

Human Resource and Training

· Liaise with HR for manpower planning and staffing requirements for STARS's worksites.

· Interview and assess the potential candidates for the operation team as and when required.

· Conduct half yearly and yearly performance appraisal on operation employees'.

· Responsible for staff's career planning and development progress.

· Ensure timely security clearance of new joint

· Ensure new joints are trained timely on all the job as per training and authorization system.

· Ensure proper qualifications / certifications prior to assignment.

Leadership

· Provide a clear and strong leadership and motivate the operation team to increase the team's morale as well as individual performance and output.

· Provide timely decision making on day-to-day operation issues.

· Hold routine engagement meeting with supervisory and operation staffs to cascade company policy and direction.

· Strive for excellence through optimizing resources and continuous improvements.

· Attain operation excellence by reducing delays, re-work, waste, slop and losses.

· Keep confidentiality in the company business and operational matters.

Requirements

· Degree with operation management skills is preferred.

· Experience with working in the Aviation industry is an added advantage.

· Knowledge in Power BI or Power Apps is a plus.