Euc Engineer - Singapore - HUANG HE CONSULTANCY PTE. LTD.

HUANG HE CONSULTANCY PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

_Desktop Support / EUC Engineer at Joo Koon Needed.

_Brief Description**:

_Responsibilities _

Experienced in troubleshooting both desktop/laptop hardware and software.
Support user queries or issues are captured and validated for further processing.
Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
Adhere to the SOP and Policy defined.
Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
Implementing best practices to reduce time and increase efficiency.
Incident ownership, monitoring, tracking and communication with all parties.
Focus on First Call resolution to ensure early closure of tickets.
Daytoday onsite IT support for hardware and software issues involving enduser desktops/notebooks, client's network connectivity
Preparation of desktop/notebook system image
User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
Perform file backup, migration and restoration for endusers' desktops/notebooks

_Requirements _

Higher Nitec and above in Information Technology or related field
Provide IT technical service desk and onsite support for enduser services
Support desktops, notebooks, printers and other hardware components.

Contract Type: 12 Months (Renewal)

Salary:
SGD2,600 to SGD2,950

Location:
Joo Koon

Working Hours:
Office Hours Mon - Fri 8:30 am to 6:00 pm

Commencement:
Immediate