Software Analyst - Singapore - LYNEER CORP (SINGAPORE) PTE. LTD.

LYNEER CORP (SINGAPORE) PTE. LTD.
LYNEER CORP (SINGAPORE) PTE. LTD.
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description
Understand the existing process and procedures for Helpdesk, Change, Incident and Problem management.

  • Identify the areas of improvement to reduce time to delivery avoiding manual errors.
  • Design, develop and implement solution based on functional requirement.
  • Test the functionality of the developed solution in collaboration with partners and end users.
  • Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
  • Rollout the solution to all environments across different environments.
  • Support version upgrade for the products and amend the scripts/process as and when required.
  • Enhance system to deliver Helpdesk workflow functionality
  • Enhance system to deliver Change workflow functionality
  • Enhance system to deliver Incident and Problem management.
  • Integrate with bank's monitoring tools.
  • Integrate with Cyberark for password administration.
  • Integrate with UAMS for users access requests.
  • Integrate with SMS/NaaS notification tool.
  • Integrate with Active Directory.
  • Deliver reporting and charting capabilities.
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