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Customer Service Executive

    Customer Service Executive - Singapore - THE SUPREME HR ADVISORY PTE. LTD.

    THE SUPREME HR ADVISORY PTE. LTD.
    The Supreme HR Advisory Pte Ltd background
    Description
    Roles & Responsibilities

    Customer Service Executive - Maintenance Planner

    Salary: $2,500 - $3,000

    Working hour: Monday - Friday (8:30AM – 6:00PM)

    Working location: Toa Payoh

    Job Responsibilities:

    • Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
    • Dispatch Field Services Engineers (FSE's) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
    • Prepare billing for the completed Preventive Maintenance
    • Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
    • Generate Reports using excel ,vlookup and pivot table
    • Coordinate inbound / outbound delivery of parts, and local shipment to customer site
    • Create quote based on requested services from a customer and send the approved quote to the customer.
    • Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
    • Any adhoc duties assigned by Superior from time to time.

    Job Requirements:

    • Minimum GCE "O" Levels or above
    • At least 2 years of relevant experience
    • Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

    The Supreme HR Advisory Pte Ltd || 14C7279

    R Cheng Kai Ling

    Tell employers what skills you have

    Preventive Maintenance
    Service Management
    Planner
    MS Office
    SAP
    Compliance
    Team Lead
    Excel
    Customer Service
    Vlookup
    Service Delivery

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