Senior Executive, Network Operation Development - Singapore - UD TRUCKS CORPORATION

Description

Senior Executive, Network Operation Development

JobOverviewUD Trucks isknown for our pioneering technologies and products within the commercialautomotive industry.

The role supports the implementation of UDIS network development in respective markets, and drives retail excellence activities/standardsacross UDIS market (owned and private) to improve customer satisfaction anddealer efficiency/productivity.

Responsibilitiesand DutiesNetwork Development:

• Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
• Support hubs with new market entry/terminations.
• Execute investment and divestment policy in coordination with UDIS policy and compliance.
• Develop and update UD Dealer Facility standards/guidelines.
• Develop retail specific guidelines or processes.
• Facilitate importer agreement and appointment.
• Support on signage program implementation and vendor endorsement (for local sourcing)

Operational Development:

• Support the implementation of Customer Satisfaction survey action plan.
• Establish process guidelines for UD Road Support and bring up the standard of service.
• Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
• Benchmark incentive program models and provide guidelines for importers/dealers.
• Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
• Support market preparation for ISO certification program.
• Support the review and execution on pricing strategy of DSIT charges.
• Support in defining long-term roadmap of uptime and retail business application.
• Support the implementation of business system and the importer request on integration with UD system.
• Support business plan preparation from hubs.
• Secure Techtool solution for retail usage.
• Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
• Identify best practices in retail operations for learning purpose of others in their operations.
• Deliver management reporting requested on a timely manner.
• Secure market readiness on new product launch.

Minimumqualifications

• At least 1 year's experience in retail/network development, in-depth understanding of the functions of the retail network and its KPI.
• At least 3 years' experience in retail automotive business is preferred.
• Good commercial vehicle industry knowledge and experience is an added advantage.
• Good understanding of dealer operations and dealer financial management.
• Excellent skills in English language (verbal and written).
• Excellent communication and interpersonal skills.
• Fully proficient in presentation skills.
• Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
• Analytical skill with attention to details.
• Proactive and resourceful.
• Fully proficient in MS Office applications (specifically on Excel & Powerpoint: Intermediate to Expert level).
• Strategic thinking with holistic view.
• Good team player.
• Result and action oriented to meet business targets.
• Able to adapt quickly to different environments and audiences.

AboutUD TrucksPartof the Isuzu group, UD Trucks is a global leading international commercialvehicle solutions provider headquartered in Japan.

At UD Trucks, we aredefining the next generation of smart logistics solutions through advancedinnovations in automation, electro mobility and connectivity.

UDTrucks develops, manufactures and sells a wide range of heavy, medium andlight-duty trucks, operating in more than 60 countries across all continents.

Our trucks and people go the extra mile for our customers and businesspartners, day in and day out.

Weare an 8,000+ strong team of colleagues with 40 nationalities who bringdiversity and passion in delivering our products and services.

We trust eachother, work collaboratively and embrace change. AtUD Trucks, our purpose is Better Life – to make life better for people and theplanet.

We have developed a culture that promotes:
Diverseand friendly culture

– Strong cultureof diversity and inclusion, organizing annual events, daily activities and opencommunication platforms including various internal voluntary networks.
Empoweredgrowth

– Global exposure and growthopportunities across functions and countries through internal mobility systemand self-driven career opportunities, building a learning organization by enablingself-managed learning supported by the UD Academy.
Flexibilitywith trust

– We continue to fully supportboth remote working (where and when applicable) and flexible working hours, weactively encourage our colleagues to maintain a good work/life balance. Youwill have the autonomy and flexibility to split your working time between bothour wonderful, modern and equipped HQ and remotely.

Be part of ourjourney to create Better Life for society, for our customers and for yourself. UDTrucks is an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all our colleagues.

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