Service Desk Engineer Intern - Singapore - GREEN LINK DIGITAL BANK PTE. LTD.

Description

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Service Desk Engineer Intern in the following internship cycles:

• 2024 6-month Cycle (Jan - Jun).

Responsibilities

• Provide onsite and remote end user support.
• Tracking & documenting support activities using ticketing system.
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse, and research new technical problems when needed.
• Manage assets within the organisation and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, Active Directory, etc.).
• Other ad-hoc duties assigned by supervisor.

Requirements

• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous with attention to detail.
• Possess an understanding of the following:

1. Operating systems.
2. Windows 7 & 10, iOS and Android OS Software and services.
3. Active Directory, file and print infrastructure.
4. Office 365, including Teams, SharePoint Online, OneDrive.

• Team player to achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Able to commit full time for the full internship cycle between January to June.
• Fresh graduates are welcomed to apply.

For interested applicants, please kindly indicate your internship availability in your Resume/Cover Letter.