Business Support Executive - Singapore - INFINITUM FINANCIAL ADVISORY PTE. LTD.

INFINITUM FINANCIAL ADVISORY PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

We welcome fresh graduates to apply, as training will be provided

Representative Management

Administer onboarding/offboarding of representative.
Update of representative particulars or contact details.
Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

Coordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers' handlings.
Disseminate announcement from product providers to keep representatives informed on product/process update.
Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

Attend to general queries from field representatives, product providers or interdepartment relating to submission process/policy/account matters.
Handle escalated complex enquiries from representatives including Not-InGood-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

Systems & Others

Prepare management or regulatory reports.
Ensure Standing Operating Procedure (SOP) are uptodate.
Attend to adhoc audit requests.
Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
Work closely with crossfunctional teams for processing functions with interdependencies.
Identify interdependencies when analyzing issues and proactive to propose resolution. Perform adhoc tasks as and when assigned.

Qualifications:

Other competencies and traits:

Proactive, selfmotivated and ability to work independently in a fast pace environment.
Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
Display mature and professional disposition.
Exhibit good interpersonal skills and good team player.
Meticulous and possess keen eye for details.
Ability to multitasks and take ownership of assigned tasks.
Display mature and professional disposition.
Good communication, time management and organizational skills.
Compliance with company and regulatory guidelines.
Self disciplined and motivated in a flexible hybrid work environment.