Branch Operations Specialist Sg - Singapore - CIMB Group

CIMB Group
CIMB Group
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter


Description
**Responsibilities: Strategy and Planning

  • Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
  • Exceptional time management, communication and excellent customer service skills.
  • Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive ("CSE") targeting a Good/Satisfactory rating.
  • Ensure Branch operations quality, customers' satisfaction and service excellence at all touchpoints. Ensure Key Performance Indication ("KPI") & Key service index set by the bank are met (eg 90% of customer served with 510mins).
Business Performance and Management

  • Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
  • Attend to all customer enquiries on banking products and service promptly.
  • Be customer obsessed and deliver excellent customer banking experience.
  • Handles clerical and administrative duties.
  • Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
  • Keeping a clean desk policy and professional appearance.
  • Be professional in engaging customers and always be courteous (i.e. Greet, Service/Smile & Thank you).
  • Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
  • Inform customers about bank products and services.
  • To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
  • Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers' identities/signatures. If staff has detected any fraud, to follow the Bank's protocol. Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.
People Management

  • Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
  • Ensure staff are dressed professionally and branch premise is well kept and clean. To attend relevant courses for upskilling.
Compliance

  • Comply with regulatory requirements, internal P & P, CSUGs & SOP. Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.
**Requirements:

Qualifications:

Minimally, a Diploma holder

Professional Qualification and/or Regulatory, Licensing Requirements

  • Knowledge of customer service principles and practices Knowledge on basic Retail Banking products and services
Relevant Work Experience

At least 1 year of tellering and/or branch banking experience

Technical/Functional Skills

  • At least 1 year of tellering and/or branch banking experience
  • Organizational skills
  • Knowledge of proper cash handling procedures
  • Attention to detail Strong mathematical skills
Personal Skills (Soft Competencies)

  • Serviceoriented
  • Strong Communication skills
  • Customer service oriented
  • Team Player
  • Meticulous
  • Interpersonal skills

More jobs from CIMB Group