Assistant Service Delivery Manager - Toa Payoh, Singapore - Huang He Consultancy Pte Ltd

Huang He Consultancy Pte Ltd

Verified Company

Toa Payoh, Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Brief Description:

This role requires overseeing multiple small to mid-size accounts. To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a small-scale team of below 20 and ensure SOP is in place.

Job Descriptions

Manage the performance of services and ensure that Service Levels are achieved within the organization.
Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities
Engaging the customer and/or vendors to ensure the smooth delivery of services is achieved for all its customers
Perform staff performance review and career development planning for service delivery managers.
Oversee and control the efficiency of the systems Operations for all its customers
Develop and introduce new workflow and processes as needed to improve the overall efficiency

Job Requirements

Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)
Experience in mid to large scale IT/Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment
Minimum 2 years of experience as an ASDM or similar role
Minimum 5 years of experience as a SDM or similar role
IT Service Management, ITIL Practitioner or ITIL Foundation Certification
Strong people management, profit and loss management, presentation and communication skills
Innovative thinker with ability to think out of the box.
Good customer management experience
Able to handle demanding customers
Good time management

Contract Type: 12 Months

Salary:
SGD4,000 to SGD6,000

Work Environment:
Office

Location:
Tai Seng and Customer Sites

Working Hours:
Office Hours Mon to Fri 8:30 am to 6 pm

Commencement:
Immediate

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
$4, $6,000.00 per month

Schedule: