Director (Customer Experience) - Singapore - SOURCEO PTE. LTD.

SOURCEO PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Sales:
Responsible for the development and execution of an end to end sales cycle, across new client acquisition.

Prospecting and qualification of prospects
Lead generation and qualification of leads
Buyer conversion on a monthly and quarterly basis
Conduct pre sales activities based on recommended strategies
Client acquisition will be targeted in line with business objectives.
Marketing: Responsible for the development of marketing collateral and website content in order to grow the business's digital presence
Continuous improvement of the company's digital marketing strategy
Utilise marketing strategies to ultimately drive growth of leads and sales revenue
Development of inbound marketing campaigns
Development of marketing collaterals and materials
Customer Success &

Account Management:

Set the overall vision and strategic plan for the Account Management function, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.

Reduce churn and drive new business growth through greater advocacy and reference ability
Define and optimise customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Expand our revenue in accounts through new sales and upsell opportunities
Reduce churn and drive new business growth through greater advocacy and referenceability
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

Requirements:

Clear experience and achievements across Sales, Marketing & Account Management
Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
Proven ability to develop strategies, translate them into initiatives and track successful delivery, especially when concerned with marketing strategy.
Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Able to collaborate across the organisation and with external stakeholders
Experience successfully working with senior (Clevel) executives
Holds strong operational skills that will drive organisational efficiencies and customer satisfaction