Product Support Engineer - Singapore - TRUST RECRUIT PTE. LTD.

TRUST RECRUIT PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Perform installation, configuration and customization of respective products.

Involve in the creation of documentation of user guides and maintenance manual
Assist in integration testing which include the diagnosis of program/software defects.
Take ownership of customer issues reported and seeing problems through to resolution within the contractual SLA
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Requirements:

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Handson experience with Windows/Linux OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Good time management, excellent problemsolving and communication skills
Computer hardware, OS, network protocols, storage and backup
Web services, API, and IPbased protocols.
Scripting languages such as Bash or Shell or Python.
Programming languages, such as C# or Go or Python
Relational Database, such as PostgreSQL or MSSQL
Message Queue, such as RabbitMQ
Docker and containerization technologies

HOW TO APPLY:

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