- Own the onboarding process of clients onboarding to Metas ecommerce products in coordination with internal teams supporting workflows with sales and operations teams.
- Monitor and troubleshoot the progress of customers and communicate blockers necessary parties
- Triage incoming requests, utilizing technology, superior customer service and understanding- Responding within a timely manner and working 1:1 in real time
- Gather learnings and insights for:
- internal teams to help Meta further develop and evolve our products, and
- our advertising partners to help them achieve their marketing objectives
- Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
- Identify tool and process efficiency gains with analytical perspective
- Act as escalation point for clients/customers.
- Professional written and spoken English and professional written and spoken Mandarin as the role will require working with local market
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage ones time
- Strong ability to accurately document and record customer/client information.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Proven ability to manage multiple projects and work in a high-performance team environment
- Previous tech experience a plus
- Previous experience with Shopify or ecommerce a plus
New Hire Onboarding Specialist - Singapur, Singapore - Facebook TalentNet Singapore
3 weeks ago
Description
Cross Meta Support Operations (XSO) mission is to build a service engine that solves todays customer problems and prevents tomorrows.
XSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers using Meta products by ensuring they have the tools needed to succeed.
Duties:
This position will partner with the internal XSO Growth & Risk Team, working directly with customers to help them onboard Meta's Commerce products. This team will work closely with sales teams to ensure clients successfully complete steps required to try Metas products.
The ideal candidate will have a strong background in customer service, have an understanding of ecommerce, and ability to manage multiple clients and projects. They should be passionate about Meta, great communicator, and able to partner with other cross-functional teams.
Responsibilities:
Skills: