- Take every opportunity to amaze the guests.
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
- Handle complaints.
- Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
- Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees' absence.
- Utilize interpersonal and communication skills to lead, influence and encourage others
- Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
- Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
- Coordinate activities with other hotel departments.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
- Ensure the timely completion of performance appraisals.
- Function in place of the Front Office Manager in his/her absence.
- Be knowledgeable of policies regarding emergency procedures and security concerns.
- Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager
- Be an enthusiastic, helpful and positive member of the team.
- Be professional, responsible and mature in conduct and behavior.
- Be understanding of, encouraging to and friendly with all co-workers.
- Be self-motivated and use time wisely.
- Maintain open line of communication with each department.
- Communicate pertinent information.
- Respond positively to new ideas.
- Openly accept critical/developmental feedback.
- Report to work on time.
- Give adequate notice if going to miss work.
- Be available to work a flexible schedule to include weekends and holidays.
- Maintain effective communication through the use of meetings, log books and bulletins.
- Be available to help other departments in emergency situations.
- Perform other assignments as directed by the General Manger.
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
- Must be able to speak, read, write and understand English.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Extensive knowledge of the hotel, its services and facilities.
Front Office Manager - Singapore - SG HOTELS PTE. LTD.
Description
Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott);
Duxton Reserve, Autograph Collection Hotel (Marriott);
The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Essential Functions
Teamwork Skills:
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities:
Front Office
Restaurants
Appraisals
Housekeeping
Inventory
VIP
Property
Books
Accounting
Good Communication Skills
Opera
Communication Skills
Team Leader
Health Insurance
Teamwork Skills
Hospitality