- Maintain customer service excellence, greeting and serving our customers with the highest service standards
- Manage customer queries, issues, feedback and complaints with appropriate advice
- Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
- Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
- Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
- Identify our customers' wealth, protection and home loan needs and refer them to appropriate officers
- Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
- Attend to the operational needs of the branch and business where required by line managers or Branch Director Requirements
- Diploma qualification with relevant customer service experience
- Proven sales experience is a plus
- Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
- Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment
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ELITEZ PTE. LTD. SingaporeDuration: 3 Jan - 31 Jan 2023 / 4 Jan - 28 Feb 2023 · Job Scope: · - Assist in Branch Duties · - Assist customers in performing GST Encashment/changing of new notes for CNY · Job Requirement: · - Minimally 'O' Level · - Able to work on weekday and weekend ...
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RECRUIT EXPRESS PTE LTD SingaporeRoles & Responsibilities · Job Responsibilities: · Migrate / guide customers to perform transactions over SSTs / IB · SMM functions (including but not limited to crowd control, ensure safe-entry and any other SMM that may be required from time to time) · Assist customers with gen ...
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Service Ambassador, Client Engagement
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Digital Ambassador
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Universal Banking Ambassador - Singapur, Singapore - HSBC
Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.
We are currently seeking a high calibre professional to join our team as a Universal Banking Ambassador.
Principal Responsibilities
To be considered for this role, the relevant rights to work in Singapore is required.