Customer Care Executive - Singapore - JAL YOGA INTERNATIONAL PTE. LIMITED

JAL YOGA INTERNATIONAL PTE. LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
**We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team takes over after a new sign up by;

Sending Personalised Welcome Message
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Offer to book first 2 classes within first 30 days (activation)
Engage and build rapport to gather early feedback and provide support

Customer Care Team Engagement for Existing Members;

Personalised Checkin message at 1/3/6 months
Review members attendance & frequency
Check in with members who stop coming regularly
Offer suspension for medical or travel reasons (FOC for 1st time)
Offer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain Complaint Tracker ensure closure

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

Excellent communication skills, both written and verbal.
Strong problemsolving abilities and attention to detail.
Ability to multitask and prioritize in a fastpaced environment.
Previous experience in customer service or a related field is preferred but not required.
A passion for helping others and a commitment to providing outstanding customer service.

Available working hours:

Mon
Fri 7am to 1pm or 4pm to 10pm
Morning or Evening + 2 weekends per month

Benefits:
Fixed monthly salary with CPF contribution, AL/MC, Medical benefits. Up to 1 month bonus if respective
**studio achieves annual target. Performance review quarterly / half-yearly
Training will be provided.