- Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
- Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
- Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
- Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
- Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
- Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
- Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
- Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
- Conduct spot checks on outlets in the absence of the Outlet Manager.
- Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
- Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
- Minimum Diploma in Hospitality, Tourism, or related field.
- At least 2–3 years of Front Office or supervisory experience in the hotel industry.
- Proficient in Opera PMS or other hotel management systems.
- Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
- Strong leadership, communication, and problem-solving skills.
- Service-oriented with the ability to handle guest feedback and operational issues effectively.
- Well-groomed and professional in appearance and demeanor.
- Willing to work rotating shifts, weekends, and public holidays.
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Company Description · We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our ...
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We are looking for a Duty Manager to join our team · As a Duty Manager, we rely on you to: · Ensure smooth operation daily · Enhance overall guest experience during their stay · Supervise and direct the Front Office team · Ensure all colleagues are kept up to date with hotel prod ...
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Duty Manager - Singapore - Sourceo Pte Ltd
Description
Responsibilities:
Requirements:
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Assistant Duty Manager/Duty Manager
Only for registered members Singapore
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Assistant Duty Manager/Duty Manager
Full time Only for registered members Singapore
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Duty Manager
Full time Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Full time Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Coliwoo- Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Full time Shangri-La Group- Singapore
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Duty Manager
Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
-
Duty Manager
Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
-
Duty Manager
Full time Only for registered members Singapore
-
Duty Manager
Only for registered members Singapore
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Duty Manager
SOURCEO- Singapur
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Duty Manager
Only for registered members Singapore
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Duty Manager
Only for registered members Singapore
