Assistant Store Director - Singapore - Ne Ne Neko Pte. Ltd.

Description

Job Responsibilities:

• Assist in recruiting, training and supervising team members. Ensure that team members adhere to the restaurant's policies, procedures and quality standards.
• Provide guidance and support to team members as needed.
• Oversee and assist daily operations of the restaurant, ensuring smooth and efficient workflows across all departments.
• Manage reservations from online or phone calls, manage walk in reservations through the reservation system with the ability to plan and forecast seating arrangements in advance.
• Manage staff scheduling, training, and performance evaluations to maintain a high standard of service quality.
• Ensure the restaurant is clean, well maintained in compliance with health and safety regulations.
• Collaborate with the kitchen and front-of-house teams to ensure seamless coordination between the bar and dining areas.
• Monitor inventory levels, order supplies, and manage vendor relationships to ensure a well-stocked and efficient operation.
• Maintain a friendly and welcoming atmosphere for customers.
• Address customer concerns and feedback promptly, striving to enhance the overall dining experience. Monitor service quality to ensure consistent excellence.
• Interact with customers to work to build and maintain strong relationships.
• Monitor and control cost and wastages,
• Perform any other duties as assigned by the Operations Manager.

Job Requirements:

• Minimum 3 years experience, with at least 2 years in Managerial positions
• Energetic, good team player and service orientated.
• Great leadership with interpersonal skills and effective communication.
• Independent, proactive, resourceful and ability to work in a fast paced environment.
• Strong customer service and problem solving skills.
• Strong time management, planning, must have flexibility, meet short deadlines, multi-task and handle multiple responsibilities.
• Must be able to commit to rotating shifts and on Weekends and Public Holidays (5 day work roster, 44 hours)