Application Support L1(Murex) - Singapore - NTT SINGAPORE PTE. LTD.

Description

Job Description:

Perform root cause analysis and contribute to problem solving

Ability to provide continuous improvement initiatives and automating recurring tasks

To provide day-to-day production support for the ITT set of apps covering and set of regular tasks

• Online Services and Batch job monitoring along with recovery in Production
• Application Health Checks
• Scheduled maintenance activities.
• Logging, analysing and resolving the incidents.
• Ad hoc Service Requests
• Ad hoc Batch Jobs Scheduling
• Perform system health check
• Weekly Murex health check
• Daily Murex Live book check
• Batch Job Support
• Monitor EOD and resolve job failures
• Support all upstream/downstream interfaces
• Monitor TWS for long running jobs and escalate to L2

Required Experience:

• At least 2 years working in an Application Support Environment that includes BAU, KPI/KRI measurement, Stakeholder management and Reporting.

Core technical competency required:

• Production Support experience
• Unix and Basic scripting
• SQL, preferably in Oracle
• Good to have Murex Knowledge
• Good to have experience: Apache Server, Citrix user working knowledge
• Exposure to Monitoring tools – TWS, ELK Kibana , Grafana, Open Shift
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
• Basic Network troubleshooting and Ticketing tool