Customer Support Specialist - Singapore - RSL SHIPPING PTE. LTD.
1 month ago
Description
Roles & Responsibilities· Excellent working knowledge of managing seafreight and airfreight - import, export goods and associated documentation
· Prepare quotations, handle enquiries and shipping activities
· Respond to and follow up on sales enquiries
· Service maintain and develop existing / new customers through planned individual account support
· Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors
· Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transhipment activities and documentation
· To provide support for sales and marketing activities as required
· Ensure documentation compliance
· Perform cost management
· Any other ad hoc task assigned
Job Requirements
· Minimum 'O' Level
· Preferred some years of working experience in the related field for this position
· Good working attitude with a positive mindset, good communications skills, problem/dispute handling
· Knowledge of sea/air shipment procedures/processes
· Basic knowledge of dangerous goods compliance
· Knowledge of portnet/tradenet will be an advantage
· Knowledge of costing/pricing will be an advantage
· Team player, able to work independently with minimum supervision, self-initiated and task-orientated
· Able to work in a fast-paced environment & be prepared to supervise field work/operations in the port or worksites
· Being Able to start work on short notice will be an advantage
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Interpersonal Skills
Cost Management
Marketing
Adaptability
Compliance
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Able To Work Independently
Customer Service Experience