Airfreight Supervisor - Singapore - WECRUIT PTE. LTD.
Description
Manage a team of junior airfreight officer & make sure the operation is running smoothly- Process daily bookings of cargo sales.
- Source out cargo space and cost with airlines for Airfreight planning and optimization of loading plan
- Participate in regular customer meetings to review performance, requirements and processes
- Understanding of customers' requirements, evaluations of all information to handle inquiries and complaints
- Service enhancements and process improvement on freight service to enhance overall customers' satisfaction
- Troubleshoot and provide operations solutions, develop and implement Operations KPIs
- Manage and lead the operations team to meet team goals and KPIs
- Ensure smooth uplifting of shipment by monitoring cargo movement through and follow from ware house, doing checks at cargo warehouse, attending flights at tarmac etc.
- Planning of daily load of flights.
- Follow up with customer on any claims for missing or damaged cargo.
EA License No. 20C0270
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