Technical Service Delivery Manager - Singapore - FUJITSU ASIA PTE LTD

Description

Roles & Responsibilities

Fujitsu is seeking a highly talented and experienced individual in the high-performance computing (HPC) domain to oversee the delivery of technical services to clients or within our organization.

The Technical Service Delivery Manager will be responsible for managing a team of technical professionals, ensuring that services are delivered according to agreed-upon standards, meeting client requirements, and maintaining high levels of customer satisfaction.

Responsibilities:

1. Client Communication: Serve as the primary point of contact for clients in the HPC domain, understanding their needs, and communicating technical solutions effectively.
2. Service Delivery Oversight: Manage the delivery of technical services related to all components deployed in a high-performance computing cluster, ensuring that tasks are completed on time, within budget, and meet quality standards.
3. Team Management: Lead and mentor a team of technical professionals specializing in HPC, including assigning tasks, providing guidance, and ensuring that team members have the necessary resources and support to perform their roles effectively.
4. Quality Assurance: Implement processes and procedures to ensure that HPC services meet agreed-upon standards and client requirements, maintaining high levels of quality and customer satisfaction.
5. Problem Resolution: Identify and resolve issues that arise during service delivery, whether they are technical, operational, or interpersonal in nature, ensuring that client needs are addressed promptly and effectively.
6. Performance Monitoring: Monitor the performance of HPC services, tracking key metrics, identifying areas for improvement, and implementing strategies to optimize service delivery processes.
7. Risk Management: Assess and mitigate risks associated with HPC service delivery, proactively identifying potential issues and implementing measures to mitigate their impact.
8. Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, quality, and effectiveness of HPC service delivery processes, staying abreast of industry trends and best practices.

Qualifications:

• Bachelor degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• Proven experience in the high-performance computing (HPC) domain, with a strong understanding of HPC architectures, technologies, and best practices.
• Previous experience in a technical service delivery management role, with a track record of successfully managing teams and delivering technical services to clients.
• Excellent communication skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members to achieve their goals.
• Solid problem-solving and decision-making abilities, with a proactive approach to identifying and addressing issues.
• Experience with project management methodologies and tools, with a focus on delivering projects on time and within budget.
• Certification in ITIL foundation or higher.
• Certification in project management (e.g., PMP) or relevant technical certifications (e.g., AWS Certified Solutions Architect, Nvidia CUDA Developer) is a plus.

Tell employers what skills you have

Excellent Communication Skills
Leadership
International Business
Quality Assurance
Architect
Risk Management
Technical Services
Project Management
CUDA
Team Management
Customer Satisfaction
ITIL
Strategic Partnerships
Delivery Management
Service Delivery