Head of Operations/Chief Operating Officer - Singapore - Lockton Companies Private Limited

Description

Job PurposeWork with Head of Business Units and Management Committee to ensure that financial goals are exceeded and Lockton Principles are adhered to.

Participate as a member of the Singapore Executive Team Committee to develop, communicate and implement the strategy for the Singapore business.

Support, challenge and coach office leadership to deal with the challenges they face in building successful businesses.
Act as the principle reporting channel for the business on operational matters.
Provide operational direction and structure for business units and participate in developing policy and strategic plans.
Build a lean and highly efficient operation structure capable of delivering the Singapore Business objectives.

Job Description - Key Tasks and ResponsibilitiesEnsure that Lockton Singapore office (Office) goals and objectives are achieved and aligned with the corporate goals and objectives.

Ensure that the Lockton Companies - Corporate Operating Principles are understood and implemented in Singapore.
Understand and promote Lockton culture in Singapore, ensuring consistency with the organisation's philosophies and mission statements.

Be accountable for designing and implementing best practice across Compliance, IT Claims and relevant support services (to be mutually agreed) in Singapore.

Be accountable for Singapore's non-broking business units (i.e. Compliance, IT, Claims, and Admin) and their performance. Units must maximise productivity and meet or exceed external and internal customer expectations.
Be accountable for the review, planning, maintenance and the future move of premises.

Collaborate with Heads of Business Units (including Lockton Re) to assess and help develop their team's productivity, effectiveness and performance.

Work and collaborate with Regional COO to assist in delivery of regional corporate objectives and ad hoc projects that include Lockton Singapore or have a direct impact on Lockton Singapore.

Through the IT team review the current IT structure and services and propose changes to improve productivity and prepare for a more automated and connected operation.

Through the compliance team, review the current audit report, lead the execution of the action plans.


Specifically, be accountable for:

Reviewing Lockton Singapore's Office Risk matrix,Reporting Lockton Singapore's E&OsUpdating Lockton Singapore's BCP and DRPReviewing and updating compliance processes for Lockton Singapore.

CompetencesAbility to build and maintain good business relationships with clients, insurers and associates.
Knowledge of the resources available within Lockton and how to source such services.
Ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching.
Firm understanding of Human Resource policies and procedures and ability to implement and/or know when to escalate.
Effective delegation as appropriate.
Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
Proven leadership and strong interpersonal and communication skills to interact with Associates at all levels.
Ability to compile, analyse and interpret financial information and data to facilitate decision making.
Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
A thorough knowledge of MAS regulations and guidelines relating to both commercial and retail customers.
A thorough understanding of and adherence to Lockton standards and procedures.

Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction.

Ability to interview effectively and hire prospective Associates.
An understanding of Lockton cash collection processes including but not limited to general insurance accounting and client invoicing.
Professional and tactful negotiation and persuasion skills to achieve objectives.

Demonstrates regulatory awareness where appropriateDemonstrates and adopt LCS core values:
Client CentricAccountabilityCollaborativeIntegrityCan do SpiritResilience

Skills:
Negotiation, Coaching, Mentoring, Leadership, Operational Excellence, Invoicing, Risk Management, Channel, Strategy, Internal Controls, Accounting, Compliance, General Insurance, Accountability, Human Resource, Decision Making, Audit, People Management


Experience:
Years

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