Customer Service Representative - Singapore - THE ELLY STORE PRIVATE LIMITED

Description

Responsible for providing great service to our customers at either The Elly Store @ Cluny Court / One Holland Village or Tangs Orchard, as well as supporting the overall store operations.

Key day-to-day accountabilities include:

• Provide excellent service to customers (both parents and children alike)
• Build customer loyalty by being proactive, making recommendations to customers' needs and following-up with customer requests
• Maintain ownership of selling floor by keeping the store clean and tidy, wiping shelves, placing and/or hanging back items as you work, replenishing merchandise after selling
• Keeping stock organised
• Ordering and processing new stock
• Maintaining merchandise display
• Handle packing / wrapping
• Handle daily cashiering duties

KPIs include:

• Customer satisfaction
• Achievement of daily and monthly sales targets
• Smooth overall store maintenance and operation

Requirements:

• Minimum GCE 'N' Level.
• With relevant retail experience preferred.
• Must have initiative and be enthusiastic, patient and courteous.
• Must be available to work public holidays.
• Working hours are dependent on location.