Head, Digital Channels - Singapore - MAYBANK SINGAPORE LIMITED

MAYBANK SINGAPORE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description:

To manage & drive the overall business related to digital channels & propositions; with specific focus on all channels/solutions that have been rolled-out or are in-flight.

Some of the primary channels include:

Web

Consumer Internet Banking web

Mobile banking

M2U & M2U "MAE"

Web

Business Internet Banking ("Business Internet Banking")
Overall channel management from a business & operations standpoint
Drive key KPIs attributable to the channels
Collaborate with Digital Marketing on strategies & action plan to drive business targets
Collaborate with other vertical leads or Business LoBs on any innovations or enhancements executed in existing channels
Overall PMO management for backlog management/ demand planning with IT counterparts
Overall UAT management
Management of UI/UX designers & overall customer journeys for optimal CX
Support reporting requests as & when required

Job Requirement:

Degree in any fields, preferably Business Administration, Banking, Finance, Information Technology
Masters in Business Administration will be an added advantage
At least 8 years working experience in internet banking/mobile banking platform and financial industry would be hugely advantageous