Operations Engineer - Singapore - ELLIOTT MOSS CONSULTING PTE. LTD.

ELLIOTT MOSS CONSULTING PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Plan, coordinate and support Operations related activities

Overseeing and/or resolving all onsite operational incidents and major issues including any change management.
Maintain, review and update all policies, SOPs and Emergency Operating Procedures
Implement service improvement programs
Lead Incident and Change Management to minimize impact to customer services
Generate and provide periodic reports to management review and meetings
Review and implement Operations base on ITIL and industry best practices
Perform Alert Monitoring triggered from the monitoring system
Perform first level troubleshooting and resolution based on predefined troubleshooting guide provided.
Perform incident escalation. Ensure incidents are responded and attended to. To traige and redirect tickets for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
Creation of Incident details using ticketing system provided.
Creation of Service Request, Change Request, Problem Request using tickting system provided
Liaise with users/customers on project related operational matters
Provide support for Audit
Any other duties or projects as assigned by the Management.

Requirement:

Certifications

Skills

Familiar with: ServiceNow Dashboard, Dynatrace Dashboard,AWS CloudWatch Dashboard, Data Centre Operations Support, ITIL methodologies
Possess initiative with positive working attitudes and customer services oriented
Independent and goaloriented
Strong teamwork, communication and interpersonal skills
Confident and comfortable engaging customers to deliver an elevated experience
Initiates completion of tasks or activities without necessary supervision
Flexible availability including nights, weekends, and holidays

**Shift Timing: 7.00 AM PM

3.00 AM PM