Senior Assistant Manager, Surgical - Singapore - National University Health System Pte. Ltd.

National University Health System Pte. Ltd. Singapore

4 weeks ago

Full time Tourism / Travel / Hospitality

Description

Manage service point operations assigned

Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
Manage Service Associates (SAs) providing services in service points, as the Reporting officer
Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned.

Requirements
. Degree in any discipline with minimum 3 years' work experience in Healthcare industry

. Healthcare operational experience will be advantageous

. At least 4 years of experience in managing frontline staff
. Analytical, quantitative with strong communication skills (written and verbal)
. Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact [HIDDEN TEXT] to understand more on the role. Please indicate the position that you are interested in the subject heading

.Only Singapore Citizens and Singapore Permanent Residents may apply.

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