Output Management Manager - Singapore - United Overseas Bank

    United Overseas Bank
    United Overseas Bank Singapore

    7 hours ago

    Full time
    Description

    System Administration & Support

    • Perform administration functions on Output Management systems, including Report2Web (R2W) and Remote Print Manager (RPM).
    • Provide 24x7 on-call support for troubleshooting and problem resolution related to Output Management incidents.
    • Liaise with users and internal teams to coordinate Output Management requirements.

    Vendor Management

    • Oversee daily operational procedures of printing/enveloping vendors.
    • Manage vendor standards, streamline processes, and ensure smooth report publishing and print operations.
    • Conduct outsourcing reviews and due diligence on existing and new vendors to ensure solvency and reliability.

    Process Improvement & Automation

    • Assess automation needs and implement solutions to eliminate repetitive tasks and manual interventions.
    • Develop and maintain scripts and programs for automating Output Management operational processes.
    • Perform technical evaluation of systems to enhance automation and operational efficiency.
    • Continuously improve infrastructure design and workflow of R2W systems and print processes.

    Project Management

    • Lead Output Management projects and initiatives.
    • Participate in cross-functional projects requiring Output Management support.

    Compliance & Audit Support

    • Participate in audits and compliance reviews involving Output Management systems and print operations.
    • Ensure adherence to internal policies, regulatory standards, and operational best practices.

    Qualifications & Experience:

    • Minimum 10 years of experience, preferably in banking Data Centre Operations, Output Report Distribution, or Print Operations.
    • Strong technical knowledge of network, database, Windows, and UNIX platforms.
    • Competent in troubleshooting issues across network, database, and operating environments.
    • Knowledgeable in Windows infrastructure and technologies including Active Directory (AD), DNS, Network Load Balancer, MS Clustering, Virtual Machines (VM), MS SQL.
    • Familiarity with Tomcat and Internet Information Services (IIS) web server components.
    • Programming/Scripting knowledge: Windows/Unix scripting, Python; experience with Visual Basic, PowerShell, C#, Java is an advantage.
    • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
    • Knowledge of R2W and RPM systems is a strong advantage.

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