- Altea Customer Management (CM) is a 3rd-party system used by the airport staff to handle daily operations, e.g. check-in, boarding, etc.
- 1-Click is an inhouse application used by the airport staff to rebook customers during flight disruptions.
- Lead new enhancements and initiatives
- Identify areas where operational efficiency or customer/user experience can be enhanced with technological solutions
- Gather and evaluate user requirements, develop and assess business cases, derive and track outcome measurements
- Lead the initiatives and enhancements, including scoping, planning, testing and implementation
- Oversee end-to-end testing, such as planning for required support, managing manpower and resources optimally, ensuring comprehensive testing is conducted, ensuring timelines are met and budgets are kept to
- Evaluate, test and implement new system releases or features to improve user experience and operations
- Support other BUs in their initiative implementation that have impact to the products
- Liaise with stakeholders, vendors and/or inhouse developers
- Drive change management support and activities for airport staff when implementing new initiatives and enhancements
- Liaise with Airport Operations department on related communication to users
- Ensure smooth airport operations
- Ensure system behaviour supports airport operations and meets regulatory requirements
- Troubleshoot system related operational issues and errors, identify the root cause to minimize recurrence where possible, and address related queries from staff
- Support airport operations during disruptions
- Bachelor degree in any discipline
- Must be comfortable working with systems
- Knowledge in Altea CM, airport operations and irregular operations processes is preferred
- Knowledge of Agile (Scrum/Kanban) principles and applications
- Self-driven, meticulous and organised, with outstanding problem-solving skills
- Excellent interpersonal, communication and project management skills
- Strong leadership skills and excellent team player
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Executive/Snr Executive/Asst Manager Ground Experience Development - Singapur, Singapore - Singapore Airlines
Description
Job Description
The successful candidate will join the Customer Services & Operations (CSO) Division, Ground Experience Development (GED) Department, and be part of the dynamic team in the Altea Centre of Expertise (ACE) section. He/She will be the Product Owner for 2 products - Altea Customer Management (CM) and 1-Click.
He/She will work closely with stakeholders and vendors/developers to oversee these products to enable the delivery of world class customer service and operations at the airport.
Key Responsibilities:
Requirements
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