Chief Relationship Officer - Singapore - Tractors

Description

Executive, CRM & Data Analytics page is loadedExecutive, CRM & Data Analytics

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locations

Singapore | Central Singapore | SD Performance Center (OSG1)

time type

Full time

posted on

Posted Yesterday

job requisition id

JR109358


Company :
Performance Motors Limited

CRM & Data Analytic· Assist in the formulation and execution of CRM marketing automation, journeys, and processes to achieve business efficiency.· Leverage CRM tools to analyse customer database, derive insights and execute recommendations together with cross functional team.· To be the data custodian for the brand.

Maintain, monitor, and ensure customer database is updated in line with internal data quality policy.· Support leads assignment and monitor follow-up tasks closely by the sales team.· Generate and analyse CRM campaign result, draw insights and propose data-driven ideas and recommendations.· Identify and propose suitable target audiences / segments for sales / aftersales marketing campaigns.· Plan and build customer journeys in SFMC· Identify and extract target database on SFMC· Set up and schedule eDM blast· Customer Interaction Centre ManagementDay-to-day operations· Leads assignment for Sales team.· Customer account creation for new leads.· Campaign tagging for customers' account.· Customer profiling, data mining and customer need analysis· Assist with events such as sending of invitation, confirmation, registration and ensuring target attendance is met.· Track, generate and analyse weekly sales funnel and campaigns reports.

Job Requirements:

• Diploma/Degree holders in Marketing / CRM / Business Administration.
• 1-2 years of

Marketing/CRM-related

experience.· Knowledge of CRM principles and customer journeys.· Meticulous and well-organised with the ability to multitask under pressure.· Takes initiative to lead projects and improve job processes.· Agile and keen to learn new skills.· People's oriented mindset.· Keen interest in CRM & Data Visualisation platform such as Salesforce, SFMC, GDMS and / or Tableau· Comfortable in CRM technical aspects such as integration, API and etc.

Who We Are

Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance.

Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region.

It is listed on the main market of Bursa Malaysia.

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