Business Process Improvement Specialist - Singapore - Flintex Consulting Pte Ltd

Flintex Consulting Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Job Summary

The Business Process Specialist is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the various lines of business

Responsibilities:

Partner with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.
Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.
Leads and manages the different activities required to complete the process improvement initiative such as but not limited to:
Conduct data gathering, data analysis and feedback sessions (e.g., interviews, FGDs, observation, etc).
Facilitates processmapping and solution brainstorming sessions.
Complete the costbenefit analysis for recommended processes.
Map out crossfunctional employee journeys
Create value stream maps and document process flows.
Manage the change required within and across business units.
Identifies, manages, and mitigate risks and issues
Monitor improvement and publish closure report
Catalogues, maintains, and updates all processrelated documents.
Creates presentations and present findings, updates, and results to key business leaders.
Acts as consultant and helps design processes of new and upcoming projects.

Lean/Six Sigma certified Journey - mapping and design experience required Minimum 2 years working in the Telco industry Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent Has led a successful implementation of process improvement initiatives Must be highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentations Detail oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management and change management skills, with ability to manage stakeholders, and able to plan and execute