Executive, Client Services - Singapur, Singapore - Company 14 - Manulife (Singapore) Pte. Ltd.

    Company 14 - Manulife (Singapore) Pte. Ltd.
    Company 14 - Manulife (Singapore) Pte. Ltd. Singapur, Singapore

    2 weeks ago

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    Full time
    Description

    Description

    The opportunity

    The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

    Responsibilities

  • Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
  • Resolve all queries and requests whilst meeting service level agreements and turnaround standards
  • Provide viable solutions to customers/advisers in an equitable way
  • Engage in processing and administration tasks whenever necessary

    • What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

    • What we are looking for

  • Diploma/degree holder qualifications preferred.
  • 1 to 3 years of relevant experience preferably in the insurance industry.
  • Possess a strong customer centric personality and mindset.
  • Possess a pleasant and cheerful disposition.
  • Commendable interpersonal and communication skills.

    • What we offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

    • Our commitment to you

  • Values-first culture

    • We lead with our Values every day and bring them to life together.

  • Boundless opportunity

    • We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation

    • We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion

    • We foster an inclusive workplace where everyone thrives.

    Championing Corporate Citizenship

    We build a business that benefits all stakeholders and has a positive social and environmental impact.

    Learn more about opportunities with us at

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer