Customer Service Executive - Singapore - Housing and Development Board

Housing and Development Board
Housing and Development Board
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

What the role is

  • Customer Service Executive
  • You work in a call centre environment.

What you will be working on

  • Handle enquiries from the public through the Branch Service Line (HDB's hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
  • Promote, educate and guide callers on the use of HDB's eServices
  • Provide casespecific advice and quality customer service to customers over the phone
  • Keep abreast with latest policies and procedures so as to provide accurate information to customers
  • Resolve customer's queries effectively and escalate problems promptly
  • Work as a team to ensure that call centre service KPIs are met
  • Any other tasks assigned

What we are looking for

  • You should
  • Possess effective telecommunication & strong customer service skills
  • Have a passion to deliver customercentric service
  • Proficient in English and another language
  • Can size up customers' enquiries accurately and document them quickly in the system
  • Can handle stressful situations appropriately
  • Be meticulous and independent
  • Experience in customer service or call centre will have an added advantage


All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

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