Associate / Analyst, Relationship Officer, Customer Solutions, Consumer Banking Group - Singapore - DBS Bank

    DBS Bank
    DBS Bank Singapore

    5 hours ago

    Banking / Loans
    Description
    Business Function

    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

    Responsibilities

    To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
    • Review customer's existing loan package and advice accordingly on the various options available
    • Protect loan portfolio by managing customer expectations on loan repricing package offered
    • Respond and follow up on customers' request promptly and accurately
    • Ensure comprehensive knowledge of the bank's product and services available from time to time
    • Achieve referral targets set by business
    • Cover Team Manager's duties in their absence and coaching to new staff.

    Requirements
    • Diploma or Bachelor's Degree with at least 3 years of relevant experience in customer service and knowledge of banking products and services
    • Good communication skill and strong customer service sense
    • Team player who is able to collaborate well
    • Good problem solving skills and results orientation
    • Sound knowledge of loan products and loan computation, especially in areas of regulatory compliance, legal and insurance aspects of mortgage loans

    Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    Primary Location

    Singapore-DBS Asia Hub

    Job

    Customer Service

    Schedule

    Regular

    Job Type

    Full-time

    Job Posting

    Jan 12, 2026, 12:47:30 PM

  • Work in company

    Group Wholesale Banking

    United Overseas Bank

    Program Overview · Participate in an internship programme designed to provide hands-on exposure to banking operations and the financial services industry. · Gain practical experience by contributing to real business projects while learning from experienced professionals. · Operat ...

    Singapore Full time

    22 hours ago

  • What You'll Be Doing · You'll spend most of your time trying to simplify very complex products and ideas. It may be an uphill battle, but it's worth it. If you succeed, your designs will be experienced by millions and solve real-life problems. We say that, if you can work in a ba ...

    Singapore

    21 hours ago

  • Work in company

    AVP, Product Designer, Group Design, Consumer Banking Group

    Only for registered members

    You'll spend most of your time trying to simplify very complex products and ideas. · You may be an uphill battle, but it's worth it. If you succeed, your designs will be experienced by millions and solve real-life problems. · We say that, if you can work in a bank, you can work a ...

    Singapore

    1 month ago

  • Work in company

    AVP, Product Designer, Group Design, Consumer Banking Group

    Only for registered members

    You'll spend most of your time trying to simplify very complex products and ideas. It may be an uphill battle, but it's worth it. · ...

    Singapore

    1 week ago

  • What You'll Be Doing · As a Core Researcher in the team, you will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'Why are we doing this again?'. And not be satisfied with the answ ...

    Singapore

    5 hours ago

  • As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. · We have a team of dedicated experienced investment advisors who identify opportunities in the various asset classes and employ the best strat ...

    Singapore

    1 month ago

  • Work in company

    AVP, UX Researcher, Group Design, Consumer Banking Group

    Only for registered members

    As AVP UX Researcher you will keep us on our toes reminding us to look away from screens back at reality where customers live. You will generate sharp actionable insights that go beyond reports to inspire colleagues to see through customer eyes. ...

    Singapore

    1 month ago

  • +Job summary · As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. · +ResponsibilitiesProvide advisory and investment services in private banking to deliver professional and high value service t ...

    Singapore

    1 month ago

  • Work in company

    VP, Equity Advisory, Private Banking, Consumer Banking Group

    Only for registered members

    We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. · ...

    Singapore

    3 weeks ago

  • Business Fuction · DBS Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset c ...

    Singapore

    21 hours ago

  • Work in company

    Implementation Manager, Group Transaction Banking

    Only for registered members

    We invite you to build the bank of the future. Innovate the way we deliver financial services. · ...

    Singapore Full time

    1 week ago

  • Work in company

    AVP, Portfolio Manager, Private Banking, Consumer Banking Group

    Only for registered members

    The CIO Discretionary Portfolio Management team is looking to add a portfolio manager who will be responsible for managing discretionary multi-manager portfolios. · ...

    Singapore

    1 month ago

  • The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. · ...

    Singapore Full time

    2 weeks ago

  • Business Function · DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset ...

    Singapore

    21 hours ago

  • We are seeking an experienced Application Developer to join our Institutional Banking Group Technology team. The successful candidate will design, develop and maintain high-quality software applications to support the bank's corporate banking operations. · Design, develop and mai ...

    Singapore

    2 weeks ago

  • Business Function · DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset ...

    Singapore

    5 hours ago

  • Work in company

    VP, Product Insights, Group Transaction Banking

    United Overseas Bank

    The Vice President, Product Insights is an individual contributor role within Group Transaction Banking (GTB), responsible for driving product analytics, commercial insights, and strategic initiatives across the transaction banking product portfolio. Reporting to the Head of Prod ...

    Singapore Full time

    22 hours ago

  • Work in company

    VP, Business Development, Group Commercial Banking

    Only for registered members

    About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific Europe and North America. · In Asia we operate through our head office in Singapore and banking subsi ...

    Singapore

    1 month ago

  • Work in company

    VP, Product Insights, Group Transaction Banking

    Only for registered members

    +Job summary · About UOB is a leading bank in Asia with a global network of more than 500 branches and offices. · +ResponsibilitiesAssist to set up a Product Insights Centre of Excellence (CoE) across transaction banking products. · Manage strategic projects from planning to exec ...

    Singapore

    1 month ago

  • We are seeking a highly motivated and experienced individual to take on a multifaceted role within our Corporate Bank Technology division. · This role requires a strong blend of technical acumen, business understanding, project leadership, and people management skills to drive st ...

    Singapore

    1 month ago

  • Business Function · DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset ...

    Singapore

    5 hours ago

Jobs
>
Singapore