Field Support Engineer - Singapore - EPOINT SYSTEMS PTE. LTD.

EPOINT SYSTEMS PTE. LTD.
EPOINT SYSTEMS PTE. LTD.
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description

Jobs Responsibilities:


  • Provide 2nd level onsite or remote troubleshooting support in response to escalations from helpdesk.
  • Consistently meet customer response/resolution times and objectives (SLA) as stated in the client's support agreements with customers.
  • Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers.
  • Provide installation/removal of POS
  • Participate in Ad hoc projects when required.

Requirements:


  • Higher Nitec or computingrelated discipline,
  • Prefer experience in desktop support, Point of Sale & basic Networking.
  • Min 1 year experience in Customer Support Environment will be advantageous,
  • Good technical, analytical and troubleshooting skills, with strong customeroriented attitude and interpersonal skills,
  • Have a positive attitude towards work and be willing to learn.
  • Able to work under pressure and work independently, as well as being a good team player,
  • Must be able to work in a fastpaced and dynamic environment,
  • Willing to travel to multiple sites,
  • Willing to work flexi hours and long hours, if necessary,
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Required to work on rotating shifts,:

  • **Must be able to work on weekend & Public Holidays,
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