Management Associate - Singapore - BYND ARTISAN PTE. LTD.
Description
The Management Associate (MA) program is open to Diploma/Degree holders from any discipline who are keen to learn the ropes from the ground up and are willing to rotate in different areas within the company as and when the opportunity arises.
We aim to provide an overall diverse view of the company that provides the MA with opportunities to hone their skills through hands-on assignments across different aspects of the business such as:- Business Development
- Customer Success
- Customer Service
- Operations & Logistics
Your initial area of focus in order to understand the business will include:
- Manage facetoface / social media / phone enquiries in a timely and highfunctioning manner.
- This can extend to both corporate and noncorporate relating to bespoke and nonbespoke orders and workshops.
- Engagement of customers who tag us on social media by thanking them & reposting on IGS.
- Offer and provide professional guidance to new/repeat clients by recommending new designs.
- Administrative support for orders. To work closely with other internal colleagues to ensure operational aspects are effectively planned and efficiently executed to meet client's expectations.
- Generate monthly sales reports from retail, corporate, webstore and other sales platforms.
- Generate monthly footfall and customer acquisition / customer conversion reports
- Lower cost of Customer Acquisition and increase customer lifetime value (LTV) by developing
- Assist in planning, organising and controlling of all order operational functions.
- Define process requirements, implementation, and reporting formats.
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