Senior Business Analyst, Regional Operations - Singapore - Shopee

Description

Senior Business Analyst, Regional Operations (Return and Refund)

Senior Business Analyst, Regional Operations (Return and Refund)

Business/Systems Analysts (Information & Communication Technology)

Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project successDraw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on ShopeeIdentify and design initiatives to solve operational issues related to returns and refundsCreate project plan and align timelines and dependencies with different stakeholdersSize the impact of the identified initiatives to help with prioritisation of the featuresCollaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise costCollaborate with product stakeholders to implement system driven initiativesMonitor performance of initiatives post launch and identify improvement opportunities or gapsRequirements:
A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experienceStrong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reportingPassionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve themStrong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experienceAbility to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely mannerAbility to thrive in a dynamic and collaborative environmentCompany information

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