Service Associate - Singapore - STROKE SUPPORT STATION

STROKE SUPPORT STATION

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

To provide quality frontline services to clients and their caregivers. Core duties include patient registration, scheduling of services and transport, medical records management, and collection of payments.

Sees to front-line patient relations and takes on responsibilities to assist in care delivery.

Responsibilities:

Manage registration of clients' visits, scheduling of services, transport scheduling and arrangements, collection of payments and preparation of receipts
Handling phone calls and enquiries to provide information
Ensure clients' information is kept confidential
Registration of clients' attendance
Scheduling of service and transport arrangements
Maintain proper filing for clients' records, including proper disposal of confidential documents
Ensure reception area is always clean and safe
Other admin and adhoc duties
Any other duties as assigned by Reporting Officer

Requirements:

GCE 'O' or 'N' levels
Minimum 2 years of customer service experience
Able to converse in English and other languages
Possess excellent customer service and good interpersonal skill
Patience and gentle disposition with empathy and strong listening and communication skills
Attentive to details and meticulous in following up on customers' requests
Computer literate with Microsoft Office skills
Exhibits positive mindset and maturity to cope with changes in a dynamic environment