Officer / Associate, Call Centre - Singapore - CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD.

CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the role
CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service
providers in Asia. With a global presence in over 20 countries, and backed with an award-winning
research team, the Company is well-positioned as Asia's leading financial gateway, providing well
researched and in-depth analysis of financial products.

You will be responsible for servicing customers via omni channels, handling and troubleshooting
client account matters and managing client caseloads.

Job Responsibilities
The incumbent will be placed into responsibilities according to their past working/relevant

experience:

Provide excellent service experience to external/internal customers through phone or other communication channels. Provide one-stop enquiry line for clients on our products and services. Provide technical-related support for online trading system. Handle and escalate clients' feedback and complaints. Compile and collate feedback from clients. Provide liaison with other departments to assist clients. Adhere to the service level targets, and any other duties as defined/assigned by Manager. Log all calls conscientiously for effective follow-up. Provide call statistics and reports for management's information.

Recommend improvements in operational procedures, workflow, products or services, and base on clients' feedback to ensure constant enhancement of service levels and efficiency.

Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time.

Job Requirements

To thrive and be successful in this role, you must have / be:
Minimum Diploma/GCE "A" Levels. Customer focused and able to provide a high standard of client service. Ability to take ownership of client enquiries and possess a "go above and beyond" attitude. Excellent verbal and written communications skills. Working experience in a similar capacity will be an advantage. Proficient in handling difficult situations and resolving complaints.

Not Specified