Operations Manager - Singapore - XCL WORLD ACADEMY PTE. LTD.

Description

XCL World Academy has an immediate vacancy for an Operations Executive position to oversee and support the effective management of the school's Facilities department.

The successful incumbent will be the Key liaison between the Parent Association/ Faculty/ Educational Leadership/ Administration and Facilities department.

Main Responsibilities

• Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement.
• Monitor and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics.
• Liaise with the procurement team to review, report on and revise contractual agreements as necessary.
• Provide guidance and bridging duties amongst all stakeholders (parents, vendors, and school administrators).
• Vendors involved may include, but not limited to: Cleaning, Landscape, Pest Control, Fire Safety.
• Responsible for defining commercial communications, and the management and maintenance of the relationship between the organisation and the supplier.
• Conduct period KPI reviews for all vendors and make good recommendations on any mitigation plan needed as well as to follow through on the proposed plan.
• Investigate all incidents along with the affected vendor (Includes resolution of the issues, ensures issues are resolved, documented, and referenced for future review).
• Effectively propose any required changes to current vendors and/or new vendors based on the needs and requirements of the school.
• Performs other ad-hoc duties required by the team and assigned by the line manager.

Person Specifications

• Minimum Degree or Diploma in any relevant areas of qualifications.
• Possess an Environmental Control Coordinator License (ECC).
• Minimum 3-5 years of experience in a similar role, preferably within a school environment.
• Must have prior experience in some form of vendor management such as FM, security, pest control, etc., either managing or being a service vendor.
• Excellent communication skills in English (verbal and written).
• Need to have a high level of customer service mindset and ability to interact with the parent community on day-to-day operational issues.
• Ability to empathise with blue-collar workers, walk in their shoes and find solutions for their daily problems/issues.
• Willing to get hands dirty and walk to the ground to understand the root cause of problems.
• Resourceful and able to seek alternative solutions to problems when they occur.
• Able to look at the bigger picture and strategies on the mid and long-term plans for vendor management.

Application

Interested applicants are welcome to apply by 5 April 2024.

About us

XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in future-proofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our world-class curriculum and with the guidance of highly experienced teachers, our students embark on a self-directed journey to become skilled and empathetic young individuals.

We aspire to recruit employees that share and understand our commitment towards creating our mission of empowering an international community of happy learners who aspire to positively impact others. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity, and criminal record checks. Selected candidate[s] would be required to provide documentation of background checks done from the home country.